Qantas Lawsuit Over Cancelled Flights: Qantas Airways is in trouble with the ACCC, Australia’s antitrust watchdog. Qantas Airways was sued by the ACCC for misrepresenting itself. The price? The airline maintained selling tickets for over 8,000 trips between May and July 2022, even though they had been cancelled.
The ACCC revealed in a surprising court filing that Qantas sold tickets for an average of 16 days after planes were cancelled. These facts were concerning Qantas’ business. The airline usually did this to ensure the network worked smoothly. One particularly awful issue is that a Sydney-to-San Francisco ticket stayed on the sales docket for forty days after being cancelled. She went despite the cancelled ticket.
If the court rules against Qantas, it might be fined 10% of its revenue. The corporation made 19.8 billion Australian dollars in the year ending June, so this is big. Even if the ACCC hasn’t announced the fine, registering the complaint will damage the company’s brand.
Even though the ACCC hasn’t announced the fine, this is true. Rico Merkert, Sydney University’s Institute of Transport and Logistics Studies deputy head, feels the case could worsen Qantas’s condition. Qantas has received many customer complaints recently.
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Australia’s borders reopened at the end of 2021, hurting the company. Qantas received several passenger complaints as international airlines competed for seats. Lost baggage, bad flight cancellations, and long airport waits were among these issues. The airline’s outgoing CEO, Alan Joyce, told the Australian Senate that the firm had over A$500 million in lost credits for cancelled flights, which would run out in December. This escalated.
More individuals feel Qantas is doing things behind the scenes to limit competition, which increases public disapproval. Joyce told a government meeting that she had opposed Qatar Airways’ desire to boost flights to Australia. The federal government denied this request. The government called the conference.
ACCC chair Gina Cass-Gottlieb emphasizes the importance of air travel for a country like the US, which relies on it for personal and professional connections, leisure and work travel, and more. She stated that Qantas’ prices address a fundamental issue that impacts not only dissatisfied customers but also Australian industry and society. In response to Qantas charges, she said this.
Qantas says it would investigate ACCC claims before heading to court. They noted that the allegedly unethical business actions occurred during unprecedented global aviation sector turmoil. However, public trust is low, making it difficult for the airline to repair its image.
Our Reader’s Queries
Are Qantas giving refunds for cancelled flights?
In the event of unexpected flight delays or cancellations, we’ve got you covered. Our Compensation and Refunds policy outlines the assistance we’ll provide, which may include a refund and/or other compensation like accommodation, transport, and meal vouchers. We understand that things don’t always go as planned, and we’re here to make sure you’re taken care of.
Is there a class action against Qantas Australia?
Qantas is facing a class-action lawsuit that demands millions of dollars in refunds and compensation for its customers. The airline was severely impacted by the COVID-19 pandemic, resulting in numerous flight cancellations. Additionally, a second class-action lawsuit has been mentioned in court, which focuses on Qantas’ handling of cancelled pandemic flights.
Why did Qantas sell Cancelled flights?
Although managing flight cancellations is typically not an issue, the significant changes we faced during this period resulted in some flights remaining on sale for over 48 hours after being cancelled, as highlighted in the ACCC case. The airline disclosed to investors that certain longer delays were caused by…
What is the Qantas controversy?
Qantas faced legal action from Australian regulators in August for allegedly selling tickets for 8,000 flights between May and July 2022 that had already been canceled. This left unsuspecting passengers in a bind, as they were forced to purchase more expensive tickets after the cancellations were announced. The airline’s actions were deemed unacceptable, and it remains to be seen how the case will be resolved.